Privacy Policy
Effective Date: April 1, 2026
Last Updated: April 1, 2026
This Privacy Policy explains how HOPP SOLUTIONS DOOEL Ohrid, trading as Ohrid Guide (“we”, “us”, “our”), collects, uses, stores, shares, and protects personal data when you use the Ohrid Guide mobile application, our website at https://ohridguide.mk/, and any related services, features, content, maps, itineraries, audio guides, notifications, and support channels (collectively, the “Service”).
By accessing or using the Service, you acknowledge that you have read this Privacy Policy.
1. Who We Are
HOPP SOLUTIONS DOOEL Ohrid is the operator of the Service and the controller of personal data processed through the Service, unless otherwise stated.
Contact Details
HOPP SOLUTIONS DOOEL Ohrid
Bul. Turisticka 21 6000 Ohrid, North Macedonia
Support: hello@hoppsolutions.com
Privacy: hello@hoppsolutions.com
2. Scope of This Privacy Policy
This Privacy Policy applies to personal data processed through:
- the Ohrid Guide mobile application;
- our related website and support pages;
- account-based features such as favorites and saved preferences;
- map, itinerary, audio guide, and nearby-place features;
- push notifications; and
- support, privacy, and account-deletion requests.
This Privacy Policy does not apply to third-party websites, platforms, browsers, map providers, navigation apps, login providers, or review services that you may access through links, redirects, or integrations in the Service.
3. Information We Collect
We collect information you provide directly, information received from third-party sign-in providers, information generated through your use of the Service, and certain technical information needed to operate, secure, and improve the Service.
3.1 Account and Sign-In Information
If you sign in using Google or Apple, we may receive:
- your name;
- your email address;
- a unique account identifier from the provider;
- profile information made available by the provider; and
- an Apple private relay email address, where applicable.
We use this information to create and manage your app account and to provide account-based features such as favorites and saved preferences.
3.2 Favorites, Saved Preferences, and Account Data
When you use account-based features, we may collect and store:
- places you mark as favorites;
- saved preferences and settings;
- notification preferences;
- account-related activity needed to operate the Service; and
- records of account status changes, including account deletion requests and their processing, where necessary for legal, security, and operational purposes.
3.3 Location Data
With your permission, we collect your device location in order to provide location-based features, including:
- showing your position on the map;
- displaying nearby places;
- calculating approximate distance between your location and places shown in the app;
- improving the relevance of place discovery and itinerary features; and
- supporting route and direction-related functionality.
We use location data only as needed for these features and do not use your location for continuous background tracking unless this is clearly disclosed in the app and you have granted the required permission.
You can disable location access at any time in your device settings, although some features may then not work properly.
3.4 Usage and Interaction Information
We may collect information about how you use the Service, such as:
- searches you perform;
- categories you browse;
- places and itineraries you open;
- audio guides you play;
- features you use; and
- actions taken within the app.
We use this information to operate the Service, improve user experience, understand feature usage, and maintain the quality of the app.
3.5 Device and Technical Information
We may process limited technical information such as:
- device type and model;
- operating system and version;
- app version;
- language settings;
- IP address;
- device identifiers;
- push notification token;
- crash reports;
- diagnostics; and
- security and fraud-prevention logs.
We use this information to secure the Service, troubleshoot problems, maintain performance, and improve reliability.
3.6 Push Notification Information
If you allow push notifications, we may process:
- your push notification token;
- notification preferences; and
- records related to the delivery of notifications.
This allows us to send updates about the city, new information in the app, places, tours, or other relevant notifications.
You can turn notifications off at any time in your device settings.
3.7 Place Information and Third-Party Review Data
The Service may display information about places in Ohrid, including public review-related information made available by third parties such as Google. We do not create or control third-party reviews and do not guarantee their accuracy, completeness, or availability.
If you choose to leave a review for a place, you may be redirected to an external browser or third-party service. Any review you submit there is submitted directly to that third party and is governed by that third party’s own terms and privacy practices.
3.8 Communications
If you contact us, we may collect:
- your name;
- email address;
- the content of your message;
- attachments you send us; and
- records of our communications with you.
We use this information to respond to your requests, provide support, and handle legal, privacy, or account matters.
4. How We Use Your Information
We use personal data for the following purposes:
- to provide, operate, and maintain the Service;
- to create and manage user accounts;
- to enable favorites and personalized features;
- to display places, maps, itineraries, and audio guides;
- to show nearby places and calculate approximate distances;
- to send push notifications that you have chosen to receive;
- to respond to support requests and feedback;
- to monitor security, prevent abuse, and protect the Service;
- to troubleshoot bugs, errors, and service interruptions;
- to comply with legal obligations; and
- to improve the Service, content quality, and user experience.
5. Legal Bases for Processing
Where required by applicable law, we process personal data on one or more of the following legal bases:
- Performance of a contract: when processing is necessary to provide the Service you request, such as account login, favorites, map features, and itinerary functionality.
- Consent: when you grant permission for location access, notifications, or other optional device permissions.
- Legitimate interests: when processing is necessary for service administration, security, fraud prevention, support, and reasonable improvement of the Service.
- Legal obligation: when we must process or retain data to comply with applicable law, lawful requests, or regulatory requirements.
6. How We Share Information
We do not sell your personal data.
We may share personal data in the following circumstances:
6.1 Authentication Providers
If you use Google Sign-In or Sign in with Apple, your login is processed through those providers. They process your information according to their own terms and privacy policies.
6.2 Map, Location, and Navigation Providers
Map tiles, location-related functions, and direction handoffs may involve third-party providers, including OpenStreetMap/OpenMapLayer-based services and your device’s default map or navigation application.
If you choose to open directions to a place, your request may be handled by an external map or navigation app.
6.3 External Review Services
If you choose to leave a review, you may be redirected to Google or another external service. Any personal data you provide there is processed directly by that provider, not by us.
6.4 Service Providers
We may share data with trusted service providers that help us operate the Service, such as providers of:
- hosting and cloud infrastructure;
- databases and backend services;
- push notification delivery;
- technical support;
- security services; and
- diagnostics and crash reporting.
These providers may process data only on our behalf and only for authorized purposes.
6.5 Legal Requirements and Business Transfers
We may disclose information where necessary to:
- comply with applicable law or lawful requests;
- protect our rights, users, or the public;
- investigate fraud, abuse, or security incidents; or
- support a merger, acquisition, reorganization, sale of assets, or similar business transaction.
7. International Data Transfers
Your personal data may be processed in countries other than the country where you live. Where required by applicable law, we will take reasonable steps to ensure that international transfers are subject to appropriate safeguards and that your information remains protected.
8. Data Retention
We retain personal data only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
In general:
- Account data and favorites are retained while your account remains active and for a limited period afterward where necessary to process deletion requests, comply with legal obligations, resolve disputes, prevent fraud, maintain security, and enforce our rights.
- Location data is generally used in real time to provide location-based features and is not retained longer than necessary for those features, except where short-term retention is needed for security, abuse prevention, or troubleshooting.
- Push notification tokens and preferences are retained until you disable notifications, delete your account, uninstall the app, or the token becomes inactive.
- Support communications and technical logs may be retained for a reasonable period as necessary for operational, security, and legal purposes.
- Backup copies may remain for a limited period before they are securely overwritten or deleted.
9. Account Deletion and Data Deletion
If you create an account in Ohrid Guide, including by signing in with Google or Apple, you may delete your account directly from within the app.
You may request deletion of your account and associated personal data by:
- using the Delete Account option available in the app in the Profile section after logging in;
- visiting http://ohridguide.mk/contact; or
- contacting us at hello@hoppsolutions.com.
When we receive and verify a valid deletion request, we will delete or irreversibly anonymize the personal data associated with your app account, including, where applicable:
- your account profile information stored by us;
- your favorites and saved preferences;
- account-related identifiers maintained in our systems; and
- other personal data linked to your use of account-based features within the Service.
We may retain limited information after deletion where necessary to:
- comply with legal obligations;
- detect or prevent fraud, abuse, or security incidents;
- resolve disputes;
- enforce our legal rights;
- maintain secure backups for a limited period; or
- complete other actions permitted or required by law.
Where retention is required, we will retain only the minimum information necessary for those purposes.
We aim to process verified deletion requests as follows: Account deletion is performed immediately when initiated directly within the application. Requests submitted via the contact form on http://ohridguide.mk/contact or by email may take up to 24 hours to be processed.
Deleting your Ohrid Guide account deletes only the account and data controlled by us. It does not delete:
- your Google account;
- your Apple ID;
- any third-party account used to sign in; or
- reviews or other content you submitted directly to Google or another third-party platform outside the app.
For assistance with account deletion, contact us at hello@hoppsolutions.com.
10. Your Rights
Depending on your location and applicable law, you may have rights to:
- request access to personal data we hold about you;
- request correction of inaccurate or incomplete data;
- request deletion of your data;
- request restriction of processing;
- object to certain processing;
- request portability of data you provided to us;
- withdraw consent where processing is based on consent; and
- lodge a complaint with a competent data protection authority.
To exercise your rights, contact us at hello@hoppsolutions.com. We may ask you to verify your identity before processing your request.
11. Security
We use reasonable technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration, and disclosure.
However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
12. Children’s Privacy
The Service is not directed to children under the minimum age required by applicable law to use the Service without parental or guardian permission. We do not knowingly collect personal data from children in violation of applicable law.
If you believe that a child has unlawfully provided personal data to us, please contact us at hello@hoppsolutions.com, and we will take appropriate steps.
13. Third-Party Services
The Service may integrate with or redirect you to third-party services, including:
- Google Sign-In;
- Sign in with Apple;
- Google review pages;
- OpenStreetMap/OpenMapLayer-based map services;
- default device map or navigation applications;
- web browsers; and
- app store platforms.
These third parties operate independently from us. We encourage you to review their privacy policies and terms before using their services.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date shown above. If the changes are material, we may provide additional notice through the app, website, or other appropriate means.
Your continued use of the Service after the updated Privacy Policy becomes effective means that you acknowledge the revised Privacy Policy.
15. Contact Us
If you have questions about this Privacy Policy, your personal data, or account deletion, please contact us at:
HOPP SOLUTIONS DOOEL Ohrid
Bul. Turisticka 21 6000 Ohrid, North Macedonia
Support: hello@hoppsolutions.com
Privacy: hello@hoppsolutions.com
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With love by Hopp Solutions 💛